Information

Other Health Care Professionals

Sister Lorriane Fraser - Senior Practice/Minor Illness Nurse S.R.N
Lorraine is available most days by appointment and see patients for chronic disease management and minor illness problems.

Staff Nurse Louise Williams S.R.N.
Louise is available Mon/Wed/Fri afternoons and see patients for  treatment room duties & chronic disease management. Louise liaises with her Line Manager Sister Lorraine Fraser.

Staff Nurse Mary Cox S.R.N.
Mary is available Mon - Fri mornings and see patients for blood tests, ECGs, Warfarin monitoring & patient health checks/MOTs.  Mary liaises with her Line Manager Sister Lorraine Fraser.

Practice/Minor illness Nurses duties include:

Illness Surgeries, disease prevention monitoring in conjunction with the doctors, ie, asthma, diabetes, heart disease, chronic obstructive airway disease, HRT, family planning, vaccinations, ear syringing, hearing tests, wound dressings and removal of sutures.

AdministrationTeam

We have a Practice Manager and 8 reception staff.

Practice Manager

Mrs Laraine McEnhill MSc & Diploma in Health Service Management
Laraine is responsible for the overall management of the practice. Should you have any queries or suggestions regarding the practice, please ask to speak to her.

Reception Staff

Mrs Helen Griffiths - Assistant Practice Manager & Senior Receptionist
Mrs Linda Ryder - Senior Receptionist
Mrs Lynda Bagnall - I.T. Clerk & Receptionist
Miss Karina Gray – I.T. Clerk & Receptionist
Mrs Nia James - Receptionist
Mrs Elaine Mitchell - Receptionist
Mrs Barbara Williams – Receptionist
Mrs Geraldine Thomas - Receptionist

The receptionists make appointments, prepare repeat prescriptions, organise patients’ notes for the surgeries and carry out a variety of other duties. They try to keep the patients and staff happy, sometimes in difficult circumstances, while maintaining the ability to be friendly and helpful. Sometimes a receptionist may have to ask you for further details of your problem in order to assess how best to help you. Please help them by being as concise as possible about your requirements.

All practice staff are bound by the same strict rules of confidentiality as the doctors. If you wish to discuss your needs in private, please tell a receptionist.

Attached Staff

Community District Nursing

Provide nursing services at home for those who are too ill to come to the surgery. Contact number: 01047 766466

Community Health Visitor (based at Ysbyty Penrhos Stanley)

Provides health education and health surveillance across all age groups with particular emphasis on young children. Contact number: 01407 766062 and 01407 766466. The health visitor is available for Immunisation Only: Tuesday 1.30 pm – 4.00 pm. Parents will be notified when vaccination is due. The health visitor also sees mums and babies at the Jesse Hughes Centre Times 1.- 3pm ‘topic of the week’ & weighing & advice

Community Midwife

looks after expectant mothers during their pregnancies and for the first 0 days after the birth.

Cambria Surgery Appointment Information 762735 or 764239

Appointments to see a doctor at Cambria surgery are divided into two types.

Those that can only be booked on the day of the appointment.

Those that can be booked up to 2 weeks in advance.

By using this system we are able to offer people an appointment when they can arrange to be available, whilst those who develop sudden problems or who feel they need to be seen quickly, can be seen on the same day.

We try to ensure that we have enough appointments each day, so the number of each type of appointment will vary according to how many doctors are available. 

The number of appointments for each particular doctor will vary depending on availability. e.g. could be on leave or the duty doctor who has to do house calls as well, or not. 

If the appointments become fully booked during the day and you have developed an urgent problem you can still be seen, that day, as an extra patient at the end of surgery, and you will be given an appointment time to keep your wait as short as possible.

 This system means that at Cambria Surgery:

 You can book an appointment to see a doctor up to 2 weeks in advance.

 You can always see a doctor on the same day if your need is urgent and it cannot wait.

Opportunity to be seen by a GP of patient’s choice, normally within 4 weeks

If you cannot keep an appointment please let us know, so that it can be offered to someone else.

Registered patients aged 16-74 who have not been seen for three years may request a consultation.

Registered patients aged over 75 years who have not been seen in the
previous 12 months may request a consultation.

If you are unable to attend the surgery for this consultation because of your medical condition, a home visit may be arranged.

Home Visits

(ring before 10 am 762735 or 764239)For patients who are too ill to come to the surgery, please telephone before 10.00 am whenever possible. The surgery has better facilities for examining patients and carrying out tests or procedures than the patient’s home. Because visits take up so much of the doctor’s/nurses’ time, we do appreciate patients attending the surgery if at all possible. It is routine procedure for a member of staff to ask you to attend the surgery and an indication of what the problem is. Please let us know if your condition is urgent.

NHS Direct 0845 4647    Web www.nhsdirect.wales.nhs.uk

NHS Direct is a nurse-led confidential 24 hour medical service that you can call for immediate advice on what to do if you or a family member needs advice on particular health conditions or medications.

Patients’ Comments

We invite any comments or suggestions from patients with regard to the running of the practice. These may be made in person or in writing to the Practice Manager or to any of the doctors.

Access for the Disabled

All consulting rooms are accessible for wheelchair patients. Public convenience is also available for wheelchairs by the entrance porch.

Car Parking

Disabled parking is available at the left hand side of the ramp. Please do not park near the entrance to the surgery. This must be left free for ambulances.

All cars are parked at owner’s responsibility. Please do not leave your car parked overnight.

Change of Personal Details

If you change your name, address or telephone number, please let reception know.

Let the Health Visitor know if you have a child under 5 years of age.

Violent Patients

The practice will not tolerate violence (physical or verbal) AND HAS THE RIGHT TO REMOVE PATIENTS from the list with immediate effect in order to safeguard practice staff, patients and other visitors.

The patient will be informed in writing about the removal from the list and it will be recorded in the patient’s medical records with the particular circumstances leading to it. The Local Health Board is then responsible for providing further medical care.

Confidentiality Policy

We provide a confidential service to all our patients, including under 16s.

You can be sure that anything you discuss with any member of this practice, whether a doctor, nurse,  or receptionist, will remain confidential.

The only reason why we might have to consider passing on confidential information without your permission would be to protect someone else from serious harm. We would always seek to discuss with you first.

If you are being treated elsewhere, for example at a hospital or clinic, it is best if you allow the doctor or nurse to inform this practice of any treatment you are receiving. If you have any worries about confidentiality, please ask a member of staff.

Medical Records

Your medical records are held in the strictest confidence. Information is not passed on without your consent unless it is within the confines of the NHS , by legal framework, or is in the public interest. Certain anonymised patient data may be shared for the purposes of public health and audit, research, teaching and training.

This practice is registered under the Data Protection Act. It is a practice and legal requirement that all staff maintain confidentiality of patients’ records.

Complaints

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. However, if your problem cannot be sorted out in this way and you wish to make a complaint; we would like you to let us know as soon as possible – ideally within a matter of days, because this will enable us to establish what happened more easily. If it is not possible to do that, please let us have written details of your complaint.

-within 6months of the incident that caused the problem or

-within 6 months of discovering that you have a problem, provided

this is within 12 months of the incident. If you wish to make a complaint please ring or write to our practice manager.

You can also contact the Complaint Manager at the Anglesey Local Health Board:

Tele: 01248 753962.

E-mail: angleseylhb@bill-ynysmon-lhb.wales.nhs.uk go to this site and click on

Public & Patient Involvement (Complaints) 17 High St, Llangefni, Ynys Mon LL77 7LT

Website:www.angleseylhb.wales.nhs.uk

or alternatively you can lodge your complaint with:

Anglesey Community Health Council’s Complaints Advocate:Tele: 01248 723283

Freedom of Information – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a publication scheme. A publication scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

YOUR RIGHTS IN THE FAMILY DOCTOR SERVICE

1. Be registered with a practice
2. See doctor of choice (where possible)
3. Receive a copy of the doctor’s practice leaflet, setting out the services provided
4. Be offered a health check on joining the practice
5. Receive emergency medical care
6. Have appropriate drug and medicines prescribed
7. Be referred to a Consultant when your GP/Nurse thinks necessary. The choice of Consultant can be discussed with your doctor
8. Have access to your health records, subject to any limitations in the law and to know that those working for the NHS have a legal right to keep their contents confidential
9. Choose whether or not to take part in medical research or medical student training
10. Receive a prompt reply to any complaints, complements or suggestions you make about the NHS

GP PRACTICE CHARTER

1. All doctors and nurses will endeavour to keep to the surgery times
2. If your appointment time is delayed by more than 30 minutes, you will be informed of the reason why
3. If you need an urgent appointment with a doctor/nurse you will be offered one on the same day, or speak directly with a doctor/nurse
4. You will be offered a routine appointment with a doctor in the practice within 2 working days(this maybe affected when there is a shortage of doctors/nurses)
5. If you wish to see a doctor or nurse of your choice, you should have to wait no more than 4 working weeks(in normal circumstances) before receiving an appointment. This could be affected by, absences, job sharing, part-time GPs/nurses, holidays and working from more than one surgery
6. Sick children will always be seen on the day the request is made for an appointment
7. Repeat prescriptions will be available within 2 working days of the request being made
8. The practice will attempt to resolve any dissatisfaction you may have. Do not be afraid to voice your concerns and please talk to a senior member of staff
9. You will be able to reach a doctor outside surgery hours within 2 telephone calls

YOUR RESPONSIBILITY AS A PATIENT

1. Please arrive on time for your appointment
2. Please inform the practice if you cannot keep your appointment (764239 or 762735)
3. Please allow 2 working days for your repeat prescription
4. Please do not request repeat prescriptions over the telephoneor request they be phoned through to the chemist
5. Please do not request a home visit unless it is vital. Requests should be before 10 am
6. Please do not use one appointment for more than one patient
7. Please do not bring too many problems at one time